Privacy, Cookies & Terms

Overview

Magic Waters Patagonia ("we," "us," "our") operates Magic Waters Patagonia Lodge, River of Dreams Basecamp, and Patagonia Baker Lodge. This page explains what information we collect through this website, how we use it, and the choices available to you — including specific rights for residents of the United States (including California), the European Union, and the United Kingdom.

Information We Collect

When you submit an inquiry, we collect the information you provide directly — name, email, phone number, preferred lodge, travel dates, and any details you share about your trip. When you browse the site, we may automatically collect standard technical information such as IP address, browser type, and pages visited, via cookies and similar technologies described below.

How We Use Information

We use the information you provide to respond to inquiries, plan and book trips, and communicate with you about your stay. With your consent, we may also use browsing data to understand site usage and improve our content. We do not sell your personal information.

Cookies

We use three categories of cookies, and you can choose which ones to allow using the cookie banner or preferences panel on this site:

Necessary:

required for the site to function securely; cannot be disabled.

Analytics:

help us understand how visitors use the site, used only with consent.

Marketing:

may be used to personalize offers on other sites, used only with consent.

Your Privacy Rights (US, including California)

Depending on your state of residence, you may have the right to know what personal information we hold about you, request its deletion, correct inaccuracies, and opt out of the "sale" or "sharing" of personal information (as those terms are defined under laws such as the California Consumer Privacy Act, as amended by the CPRA). We do not sell personal information for money. To exercise any of these rights, or to opt out of any sharing for cross-context behavioral advertising, contact us at [email protected] with the subject line "Privacy Request."

Your Privacy Rights (EU & UK — GDPR)

If you are located in the European Economic Area or the United Kingdom, you have the right to access, correct, delete, or restrict the use of your personal data, and to data portability, under the General Data Protection Regulation. You may withdraw consent for optional cookies at any time via the preferences panel. To exercise these rights, contact us at [email protected].

Accessibility

We are committed to making this website usable by the widest possible audience and aim to meet Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. If you encounter any barrier to accessing content or using this site, please contact us at [email protected] and we will work to address it.

Terms & Booking Policy

Bookings are confirmed upon receipt of a deposit, with the balance due before arrival; specific deposit amounts, cancellation windows, and refund terms are provided at the time of booking and in your trip confirmation. All-inclusive packages cover lodging, meals, guided fishing, and ground transfers from Balmaceda Airport unless otherwise noted. Travel insurance is strongly recommended for all guests.

Changes to This Policy

We may update this policy from time to time. Material changes will be reflected by updating the effective date above.

Contact Us

Questions about this policy or your data? Email [email protected] or call +56 9 9078 6285.